Rail hikes will leave people feeling short-changed
02 January 2014
New Year’s resolutions at risk of scams and shoddy deals
02 January 2014
Bailiffs exacerbate debts with fees for phantom visits
23 December 2013
Citizens Advice: Half a million silent on domestic abuse
22 December 2013
As the service pioneers a new scheme that has identified a shocking number of hidden victims of domestic abuse, Citizens Advice finds that some victims are failing to gain access to legal aid because they are being let down by the system.
Payday loan ads targeting children and unemployed ‘immoral’
20 December 2013
Citizens Advice Bureaux set to give out more than 100,000 vouchers for emergency food this year
16 December 2013
Citizens Advice Bureaux are on course to give out over 100,000 food vouchers a year. Estimates show a 24% increase over six months. Research by the national charity shows that delays in benefit payments, sanctions and shortfalls in income are the main reasons people are forced to seek help for emergency food.
New research shows personalised support is key to unlocking help for “9 in 10” not ready for Universal Credit
12 December 2013
The results of a major piece of research by Citizens Advice show that of 9 in 10 people not ready for Universal Credit, personalised help allowed more than half to improve their ability to deal with the huge upheaval caused by the Government’s flagship reform.
Consumers ripped off by claims firms have route to compensation
10 December 2013
As the Ministry of Justice outlines plans for the Legal Ombudsman to gain new powers to tackle CMCs which break the rules, Citizens Advice calls for more action to to stop unscrupulous firms from treating people badly in the first place.
Pushing back Universal Credit is right if it means getting it right first time
05 December 2013
Responding to Iain Duncan Smith’s announcement that he will not meet the 2017 deadline to transfer people onto Universal Credit, Gillian Guy aya that pushing back the deadline for Universal Credit is the right thing to do if it means getting it right.
Citizens Advice responds to Autumn Statement
05 December 2013
Responding to today’s Autumn Statement, Gillian Guy warns that the economy's upward trend is not filtering down.
Banks must make sure that systems can cope with demand
03 December 2013
As more and more people rely on credit and debit cards to cover everyday expenses, Citizens Advice calls on banks to make sure that they ensure customers always have access to their money.
Taking energy levies off bills will help poorer households
01 December 2013
Fuel poor cannot afford to Government to ‘drag out’ fuel poverty plans any longer
01 December 2013
As the Environmental Audit Committee publishes its report on energy subsidies Citizens Advice emphasises the urgent need for Government to take action on fuel poverty.
Consumers need assurance energy bills will be tackled
30 November 2013
Childcare reforms 'give with one hand but take with the other'
29 November 2013
Citizens Advice Chief Executive, Gillian Guy, has welcomed news that Government plans to allow parents to share childcare leave, but warns that due to inconsistencies between a number of new measures, like Universal Credit and the higher income tax threshold, many low income families will find childcare "a heavier burden to bear".
New mums on low incomes will find it harder to make work pay under Universal Credit
28 November 2013
A failing in the design of the Government’s new Universal Credit system will undermine the Coalition’s stated intention that its reforms will guarantee work always pays, new research from Citizens Advice has found.