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Compare domestic energy suppliers’ customer service

Price isn’t the only thing to think about when choosing an energy supplier. It might be worth choosing a supplier that gets the fewest complaints, or one that’s easy to contact - even if they’re a bit more expensive.

To help you make that choice, we’ve compared suppliers across 5 different categories and ranked them according to how good their customer service is.

We’ve given them an overall rating out of 5 - 1 being poor and 5 being excellent. If you want to see how they rank by category, click on the title of that category and the table will be re-ordered.

You can see more about each supplier and their score by clicking on their name.

If a supplier doesn’t have a star rating it means we don’t have enough information to rate them yet.

There’s a separate tool for comparing energy prices.

Rating for October - December 2016

Supplier Complaints Ease of contact Bill clarity Ease of switching Switch Guarantee Overall rating
Ecotricity 3 5 5 5 No 4.25
Flow Energy 3 5 4 5 Yes 4.25
Economy Energy 3 5 5 4 No 4
SSE 5 5 2 5 No 4
EDF Energy 5 4 2 5 Yes 4
Utility Warehouse 3 5 4 5 No 4
First Utility 3 5 3 5 Yes 4
E (Gas and Electricity) 4 4 3 5 No 3.75
British Gas 4 3 2 5 Yes 3.5
E.ON Energy 4 3 2 5 Yes 3.5
Green Star Energy 2 5 3 5 No 3.5
OVO Energy 3 5 3 3 No 3.5
Utilita 3 3 3 5 No 3.25
Spark Energy 2 5 2 5 No 3.25
Co-operative Energy 1 5 3 5 No 3.25
npower 3 3 2 4 Yes 3
ScottishPower 2 3 2 5 No 2.75
Extra Energy 1 2 4 4 No 2.5
Bulb Energy Yes
Good Energy 4
iSupply 1
Octopus Energy Yes
PFP Energy 5
Robin Hood Energy 4
So Energy Yes
Tonik Energy Yes
Energy SW For rating information please refer to OVO Energy
Fairerpower For rating information please refer to OVO Energy
Glide For rating information please refer to Ecotricity
M&S Energy For rating information please refer to SSE
Peterborough Energy For rating information please refer to OVO Energy
Sainsbury's Energy For rating information please refer to British Gas
Southend Energy For rating information please refer to OVO Energy
Affect Energy We don’t have enough information to rank this supplier
Avro We don’t have enough information to rank this supplier
Better Energy We don’t have enough information to rank this supplier
Breeze We don’t have enough information to rank this supplier
Bristol Energy We don’t have enough information to rank this supplier
Cardiff Energy Supply We don’t have enough information to rank this supplier
Daligas We don’t have enough information to rank this supplier
Ebico We don’t have enough information to rank this supplier
Entice Energy We don’t have enough information to rank this supplier
Future Energy We don’t have enough information to rank this supplier
GnERGY We don’t have enough information to rank this supplier
Go Effortless Energy We don’t have enough information to rank this supplier
Green Energy UK We don’t have enough information to rank this supplier
Iresa We don’t have enough information to rank this supplier
LoCO2 We don’t have enough information to rank this supplier
National Gas We don’t have enough information to rank this supplier
Our Power We don’t have enough information to rank this supplier
Together Energy We don’t have enough information to rank this supplier
White Rose Energy We don’t have enough information to rank this supplier
Zog Energy We don’t have enough information to rank this supplier
Fischer Energy We don’t have enough information to rank this supplier
Find out how the scores are worked out

We don’t have enough information to rate all the suppliers listed on this page. We’ll rate them when that information becomes available.

Affect Energy

Contact information

Telephone: 0330 60 62 672
Email: help@affectenergy.com
Website: www.affectenergy.com
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8.30am - 5.30pm
Tuesday: 8.30am - 5.30pm
Wednesday: 8.30am - 5.30pm
Thursday: 8.30am - 5.30pm
Friday: 8.30am - 5.30pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Avro

Contact information

Telephone: 0800 6800 795
Email: support@avroenergy.co.uk
Website: www.avroenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5.30pm
Tuesday: 9am - 5.30pm
Wednesday: 9am - 5.30pm
Thursday: 9am - 5.30pm
Friday: 9am - 4.30pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Better Energy

Contact information

Telephone: 0115 846 0438
Email: service@better.energy
Website: www.betterenergy.org.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Breeze Energy

Contact information

Telephone: 0191 348 1212
Email: theteam@breezeenergy.co.uk
Website: www.breezeenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Bristol Energy

Contact information

Telephone: 0808 281 2222
Email: customercare@bristol-energy.co.uk
Website: www.bristol-energy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Ecotricity

Overall rating 4.25
Complaints to third parties 134.4 customers out of every 100,000 3
Customers who found contacting suppliers easy 80.22% 5
Customers who found bills easy to understand 79.31% 5
Switches done in 21 days 99.71% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0800 0302302
Email: home@ecotricity.co.uk
Website: www.ecotricity.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit:Yes
Cash or cheque: Yes
Prepayment: Yes

Bulb Energy

Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0300 30 30 635
Email: help@bulb.co.uk
Website: https://bulb.co.uk/
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No

Cardiff Energy Supply

Contact information

Telephone: 029 2132 1191
Email: services@cesl.me
Website: www.cesl.me/
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 8pm
Tuesday: 9am - 8pm
Wednesday: 9am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 8pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: Yes

Flow Energy

Overall rating 4.25
Complaints to third parties 175.2 customers out of every 100,000 3
Customers who found contacting suppliers easy 87.39% 5
Customers who found bills easy to understand 73.98% 4
Switches done in 21 days 100.00% 5
Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0800 092 0202
Email: help@flowenergy.uk.com
Website: www.flowenergy.uk.com
Web Chat: Yes
Ring backs: No
Mobile hotline: 0330 3337282
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Daligas

Contact information

Telephone: 0800 111 4568
Email: info@daligas.co.uk
Website: www.daligas.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5:30pm
Tuesday: 9am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 9am - 5:30pm
Friday: 9am - 5:30pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Economy Energy

Overall rating 4
Complaints to third parties 284.5 customers out of every 100,000 3
Customers who found contacting suppliers easy 82.02% 5
Customers who found bills easy to understand 79.26% 5
Switches done in 21 days 95.89% 4
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0333 103 9053
Email: customer.services@economyenergy.co.uk
Website: www.economyenergy.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: Yes

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

EDF Energy

Overall rating 4
Complaints to third parties 34.8 customers out of every 100,000 5
Customers who found contacting suppliers easy 74.91% 4
Customers who found bills easy to understand 57.06% 2
Switches done in 21 days 99.81% 5
Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0800 0969000
Email: customer_correspondence@edfenergy.com
Website: www.edfenergy.com
Web Chat: Yes
Ring backs: No
Mobile hotline: 0113 8207117
Minicom / Text: 0800 0962929

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 2pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Ebico

Energy from Ebico is supplied by Robin Hood Energy.

Contact information

Telephone: 0800 458 7689
Email: info@ebico.co.uk
Website: https://ebico.org.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 8pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

First Utility

Overall rating 4
Complaints to third parties 232.1 customers out of every 100,000 3
Customers who found contacting suppliers easy 76.65% 5
Customers who found bills easy to understand 67.92% 3
Switches done in 21 days 99.84% 5
Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 01926 320 700
Email: customer.service@first-utility.com
Website: www.first-utility.com
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 4pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

SSE

Overall rating 4
Complaints to third parties 20.5 customers out of every 100,000 5
Customers who found contacting suppliers easy 87.22% 5
Customers who found bills easy to understand 53.98% 2
Switches done in 21 days 99.13% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0345 071 9710
Email: customer.service@sse.co.uk
Website: https://sse.co.uk/home
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: 0800 622 839

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 2pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Utility Warehouse

Overall rating 4
Complaints to third parties 125.8 customers out of every 100,000 3
Customers who found contacting suppliers easy 79.49% 5
Customers who found bills easy to understand 73.62% 4
Switches done in 21 days 98.13% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0333 7770 777
Email: memberservices@utilitywarehouse.co.uk
Website: www.utilitywarehouse.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: 0333 003 5643

Opening hours

Monday: 9am - 5:30pm
Tuesday: 9am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 9am - 5:30pm
Friday: 9am - 5:30pm
Saturday: 9am - 4:30pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Energy SW

Energy from Energy SW is supplied by OVO Energy.

Contact information

Telephone: 0800 408 6716
Email: hello@energysw.co.uk
Website: www.energysw.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Entice Energy

Contact information

Telephone: 01332 895156
Email: hello@enticeenergy.com
Website: www.enticeenergy.com
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

E (Gas and Electricity)

Overall rating 3.75
Complaints to third parties 70.2 customers out of every 100,000 4
Customers who found contacting suppliers easy 72.09% 4
Customers who found bills easy to understand 69.54% 3
Switches done in 21 days 98.30% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0333 103 9575
Email: customer.services@e.org
Website: www.e.org
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 7pm
Tuesday: 8am - 7pm
Wednesday: 8am - 7pm
Thursday: 8am - 7pm
Friday: 8am - 7pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: No
Cash or cheque: No
Prepayment: Yes

Fairerpower

Energy from Fairerpower is supplied by OVO Energy.

Contact information

Telephone: 0800 408 6701
Email: hello@fairerpower.co.uk
Website: http://fairerpower.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

British Gas

Overall rating 3.5
Complaints to third parties 81.1 customers out of every 100,000 4
Customers who found contacting suppliers easy 68.45% 3
Customers who found bills easy to understand 51.01% 2
Switches done in 21 days 99.04% 5
Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0800 0480202
Email: customerservices@britishgas.co.uk
Website: www.britishgas.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: 18001 0800 072 8626

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

E.ON Energy

Overall rating 3.5
Complaints to third parties 90 customers out of every 100,000 4
Customers who found contacting suppliers easy 69.39% 3
Customers who found bills easy to understand 54.85% 2
Switches done in 21 days 99.43% 5
Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0333 202 4610
Email: email.queries@eonenergy.com
Website: https://www.eonenergy.com/for-your-home
Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: 0800 056 6560

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Future Energy

Contact information

Telephone: 0800 158 5451
Email: info@future-energy.com
Website: www.future-energy.com
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 1pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Glide

Energy from Glide is supplied by Ecotricity.

Contact information

Telephone: 0333 666 5555
Email: glide@glide.co.uk
Website: https://glide.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8:30am - 6pm
Tuesday: 8:30am - 6pm
Wednesday: 8:30am - 6pm
Thursday: 8:30am - 6pm
Friday: 8:30am - 6pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

GnERGY

Contact information

Telephone: 01252 494141
Email: info@gnergyuk.com
Website: https://gnergy.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8:30am - 5:30pm
Friday: 8:30am - 5:30pm
Saturday: 10am - 2pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No

Go Effortless Energy

Contact information

Telephone: not available
Email: contact@goeffortless.co.uk
Website: www.goeffortless.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: email only
Tuesday: email only
Wednesday: email only
Thursday: email only
Friday: email only
Saturday: email only
Sunday: email only

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Good Energy

Complaints to third parties 90.7 customers out of every 100,000 4

How the scores are worked out

Contact information

Telephone: 0800 254 0000
Email: enquiries@goodenergy.co.uk
Website: www.goodenergy.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 1pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Green Energy UK

Contact information

Telephone: 0800 783 8851
Email: help@greenenergyuk.com
Website: www.greenenergyuk.com
Web Chat: No
Ring backs: Yes
Mobile hotline: 01920 486156
Minicom / Text: No

Opening hours

Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8:30am - 5:30pm
Friday: 8:30am - 5:30pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Green Star Energy

Overall rating 3.5
Complaints to third parties 489.2 customers out of every 100,000 2
Customers who found contacting suppliers easy 85.05% 5
Customers who found bills easy to understand 63.00% 3
Switches done in 21 days 100.00% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0800 012 4510
Email: customerservice@mygreenstarenergy.com
Website: www.mygreenstarenergy.com
Web Chat: No
Ring backs: No
Mobile hotline: 0330 088 1619
Minicom / Text: No

Opening hours

Monday: 8am - 6pm
Tuesday: 8am - 6pm
Wednesday: 8am - 6pm
Thursday: 8am - 6pm
Friday: 8am - 6pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Iresa

Contact information

Telephone: 01157270982
Email: home@iresa.co.uk
Website: www.iresa.co.uk
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 6pm
Tuesday: 8am - 6pm
Wednesday: 8am - 6pm
Thursday: 8am - 6pm
Friday: 8am - 6pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

iSupply

Complaints to third parties 554.8 customers out of every 100,000 1

How the scores are worked out

Contact information

Telephone: 0330 202 0298
Email: supportteam@isupplyenergy.co.uk
Website: www.isupplyenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

LoCO2

Contact information

Telephone: 0330 124 1500.
Email: info@loco2energy.com
Website: https://loco2energy.com
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 12pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

M&S Energy

Energy from M&S Energy is supplied by SSE.

Contact information

Telephone: 0345 078 3208
Email: customerservice@mandsenergy.com
Website: www.mandsenergy.com
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 2pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No

National Gas

Contact information

Telephone:  0190 538 0201
Email:  info@nationalgas.org.uk
Website: www.nationalgas.org.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No

OVO Energy

Overall rating 3.5
Complaints to third parties 102.4 customers out of every 100,000 3
Customers who found contacting suppliers easy 80.09% 5
Customers who found bills easy to understand 69.17% 3
Switches done in 21 days 88.12% 3
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 08004 086 610
Email: hello@ovoenergy.com
Website: www.ovoenergy.com
Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Octopus Energy

Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0330 808 1080
Email: hello@octopus.energy
Website: https://octopus.energy
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Our Power

Contact information

Telephone: 0808 168 4534
Email: Customerservice@our-power.co.uk
Website: https://our-power.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: 0808 168 4534
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Co-operative Energy

Overall rating 3.25
Complaints to third parties 713 customers out of every 100,000 1
Customers who found contacting suppliers easy 75.00% 5
Customers who found bills easy to understand 63.40% 3
Switches done in 21 days 98.96% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0800 9540693
Email: info@cooperativeenergy.coop.uk
Website: www.cooperativeenergy.coop
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 4pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Peterborough Energy

Energy from Peterborough Energy is supplied by OVO Energy.

Contact information

Telephone: 0800 408 6706
Email: hello@peterboroughenergy.co.uk
Website: www.peterboroughenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

PFP Energy

Complaints to third parties 13.5 customers out of every 100,000 5

How the scores are worked out

Contact information

Telephone: 01772 897355
Email: hello@pfpenergy.co.uk
Website: www.pfpenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 7pm
Tuesday: 9am - 7pm
Wednesday: 9am - 7pm
Thursday: 9am - 7pm
Friday: 9am - 7pm
Saturday: 9am - 1pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No

Robin Hood Energy

Complaints to third parties 100.2 customers out of every 100,000 4

How the scores are worked out

Contact information

Telephone: 0800 030 4567
Email: customerservice@robinhoodenergy.co.uk
Website: https://robinhoodenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Sainsbury's Energy

Energy from Sainsbury's Energy is supplied by British Gas.

Contact information

Telephone: 0800 316 0316
Email: No
Website: http://www.sainsburysenergy.com
Web Chat: No
Ring backs: Yes
Mobile hotline: 0330 100 0014
Minicom / Text: 18001 0800 072 8626

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque:Yes
Prepayment: No

Spark Energy

Overall rating 3.25
Complaints to third parties 463.1 customers out of every 100,000 2
Customers who found contacting suppliers easy 85.42% 5
Customers who found bills easy to understand 51.26% 2
Switches done in 21 days 98.18% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0345 034 7474
Email: customerservice@sparkenergy.co.uk
Website: http://sparkenergy.co.uk
Web Chat: Yes
Ring backs: Yes
Mobile hotline: 0345 0347474
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 2pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

So Energy

Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0330 111 5050
Email: help@so.energy
Website: www.so.energy
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No

Southend Energy

Energy from Southend Energy is supplied by OVO Energy.

Contact information

Telephone: 0800 408 6711
Email: hello@southendenergy.co.uk
Website: www.southendenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Utilita

Overall rating 3.25
Complaints to third parties 212.5 customers out of every 100,000 3
Customers who found contacting suppliers easy 69.44% 3
Customers who found bills easy to understand 63.19% 3
Switches done in 21 days 98.50% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 03303 337 442
Email: customerservices@utilita.co.uk
Website: www.utilita.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 5pm
Sunday: 9am - 5pm

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

npower

Overall rating 3
Complaints to third parties 279.5 customers out of every 100,000 3
Customers who found contacting suppliers easy 63.44% 3
Customers who found bills easy to understand 51.41% 2
Switches done in 21 days 97.04% 4
Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0800 073 3000
Email: helpline@npower.com
Website: www.npower.com/home
Web Chat: Yes
Ring backs: No
Mobile hotline: 0300 100 3000
Minicom / Text: 0800 413 016

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Together Energy

Contact information

Telephone: 0333 150 1699
Email: support@togetherenergy.co.uk
Website: http://togetherenergy.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 10am - 7pm
Tuesday: 10am - 7pm
Wednesday: 10am - 7pm
Thursday: 10am - 7pm
Friday: 10am - 7pm
Saturday: 10am - 2pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Tonik Energy

Customer guarantees Signed to Energy Switch Guarantee 3

How the scores are worked out

Contact information

Telephone: 0333 344 2686
Email: hello@tonikenergy.com
Website: www.tonikenergy.com
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 5pm
Tuesday: 8am - 5pm
Wednesday: 8am - 5pm
Thursday: 8am - 5pm
Friday: 8am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

ScottishPower

Overall rating 2.75
Complaints to third parties 397.4 customers out of every 100,000 2
Customers who found contacting suppliers easy 66.76% 3
Customers who found bills easy to understand 54.43% 2
Switches done in 21 days 99.05% 5
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0800 027 0072
Email: contactus@scottishpower.com
Website: www.scottishpower.co.uk
Web Chat: No
Ring backs: Yes
Mobile hotline: 0345 2700700
Minicom / Text: 0800 0278899

Opening hours

Monday: 8am - 10pm
Tuesday: 8am - 10pm
Wednesday: 8am - 10pm
Thursday: 8am - 10pm
Friday: 8am - 10pm
Saturday: 8:30am - 6pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Extra Energy

Overall rating 2.5
Complaints to third parties 1447.1 customers out of every 100,000 1
Customers who found contacting suppliers easy 54.24% 2
Customers who found bills easy to understand 70.85% 4
Switches done in 21 days 97.95% 4
Customer guarantees Not signed up to Energy Switch Guarantee 0

How the scores are worked out

Contact information

Telephone: 0800 9534774
Email: customercare@extraenergy.com
Website: wwww.extraenergy.com
Web Chat: No
Ring backs: Yes
Mobile hotline: 0330 3034774
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

White Rose Energy

Energy from White Rpse Energy is supplied by Robin Hood Energy.

Contact information

Telephone: 0800 022 3553
Email: join@whiteroseenergy.co.uk
Website: www.whiteroseenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

Zog Energy

Contact information

Telephone: No
Email: hello@zogenergy.com
Website: www.zogenergy.com
Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: No
Prepayment: No

Fischer Energy

Contact information

Telephone: 0800 014 9896
Email: Hello@fischerenergy.co.uk
Website: www.fischerenergy.co.uk
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Opening hours

Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8:30am - 5:30pm
Friday: 8:30am - 5:30pm
Saturday: Closed
Sunday: Closed

Billing information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: No