If you can’t pay your bills because of coronavirus
There are things you can do if you’re struggling to pay things like your rent, mortgage or energy bills because of coronavirus.
It’s important you don’t ignore your bills. Speak to the organisation you owe money to - they might be able to help by letting you pay smaller amounts or take a break.
It’s also worth checking with your bank or building society - they might be able to help you with your debts or let you delay loan or credit card repayments.
Check if something is a scam
Make sure you only use trusted sources of information about coronavirus and your debts.
Don’t give money or personal details to anyone you don’t know or trust – for example, if someone knocks on your door and offers to help.
You can check if something is a scam.
If you've got less money because of coronavirus
If you’ve been affected by coronavirus, you might be able to claim benefits or get more money on your current benefits if:
- you have coronavirus, or you’re following guidance to stay at home
- you’ve lost your job
- or you’re self-employed and can’t get work
- you can’t work because your workplace has closed
You can contact your local council to see if they can give you any extra help from a hardship fund. Check your local council on GOV.UK.
If you can’t pay your rent
You should explain the situation to your landlord straight away - they might give you more time to pay, or agree to reduce your rent.
If your landlord doesn’t offer to be flexible with your rent payments, it’s a good idea to pay as much as you can afford and keep a record of what you discussed.
You should also contact your nearest Citizens Advice - an adviser can help you explain things to your landlord.
You may be entitled to benefits to help with housing costs if your income has reduced, even if you’re still working.
If you rent from a private landlord
You can find out more about dealing with rent arrears.
If you rent from a council or housing association
Find out what to do if you can’t afford to pay rent for your council home.
If you’re worried about being evicted
The government has made a temporary change to the law around eviction because of coronavirus. Your landlord might have to give you extra notice before they can evict you - it depends on your tenancy type.
If you rent from your local council, you’re likely to be an introductory or secure tenant. If you rent from a housing association, you’re likely to be an assured or assured shorthold tenant. If you rent from a private landlord, you can check your tenancy type.
If your landlord gives you an eviction notice on or after 26 March 2020, the notice has to be increased to 3 months for these tenancy types:
assured shorthold tenancy
If you have a different type of tenancy, your landlord doesn’t have to give you any extra notice.
If you’re renting a room in your landlord’s home, your landlord can ask you to leave - they won’t have to go to court to evict you. You can check what rights you have as a lodger.
If your landlord has started court action to evict you
The court service has postponed all eviction processes for 3 months from 27 March 2020. If your landlord has gone to court to evict you, you won’t have to leave your home yet.
You can also find out more about coronavirus support for renters on GOV.UK.
If you normally have to leave the house to pay your rent
Ask your landlord if you can pay your rent in a different way, such as a card payment over the phone or an online transfer. You can also contact your bank for advice about different ways to pay.
If you can’t pay your mortgage
The government has announced that if you can’t pay your mortgage because of coronavirus you might be able to have a 3-month payment holiday. You won’t be able to do this if you’re behind with your payments.
Get in touch with your mortgage provider to find out more.
You can also find out more about dealing with mortgage problems.
If you can’t pay your energy bills
Speak to your energy supplier as soon as you can. You might be able to set up a payment plan with them to help spread the cost of your bills.
Find out more about what to do if you’re struggling to pay your energy bills.
If you have a prepayment energy meter
Your supplier will try to help you find ways to keep your energy supply connected if you can’t top up your meter because of coronavirus.
Tell your supplier as soon as possible if you can’t top up. You’ll find their contact details on their website or on your bill.
Check our advice on what to do if:
If you can’t pay your water bill
It’s best to speak to your water company as soon as you can if you’re having problems paying your bill.
You can find out more about what to do if you’re struggling to pay your water bill.