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• Letter to complain to an energy supplier

  Letter to complain to an energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're having problems with your energy supplier, you can use this template letter to write your complaint. You might be complaining about:...

• Get help with scams

  Get help with scams This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can contact the Citizens Advice consumer helpline if you: think you might have found a scam need advice about scams want to report a...

• Reporting to Trading Standards

  Reporting to Trading Standards This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you...

• Getting tax advice

  Getting tax advice This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We don’t have advice about tax on our website. If you need help with tax, you can get advice from the tax charities, TaxAid and Tax...

• Getting an online immigration status (eVisa)

  Getting an online immigration status (eVisa) This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You should check if you can get online evidence of your immigration status - also called an ‘eVisa’.  Most physical immigration documents are...

• Compare how much electrical appliances cost to use

  Use this calculator to: get an estimate of how much electrical appliances cost to run compare energy costs for different appliances This can help you reduce your energy costs and save money. How to use the calculator You can enter the rate you're paying for electricity to get the most...

• If you get a witness summons

  If you get a witness summons This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’ve witnessed a crime, you might get a witness summons telling you to go to court. This means you'll have to be at...

• Letter to ask for a refund or alternative when a package holiday is changed

  Letter to ask for a refund or alternative when a package holiday is changed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter if a package holiday you've booked has been changed and you want...

• Letter to claim damages for misrepresented goods or services

  Letter to claim damages for misrepresented goods or services This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to get a refund or claim damages for goods or services that were misrepresented to you at...

• Report a scam

  Report a scam This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've been scammed, there are organisations you should report the scam to. Don't feel embarrassed about reporting a scam – scammers are clever and scams...