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• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement.

  • In:
  • Consumer

• Getting the best credit deal

  Advice on getting a good best deal when borrowing money, including comparing credit products, costs involved, terms and conditions and checking whether you can afford the repayments.

  • In:
  • Debt and money
  • Borrowing money

• Hire purchase and conditional sale

  Information about how hire purchase and conditional sale agreements work, the right to end a hire purchase agreement and what happens if the buyer is unable to pay.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing

• Credit Union loans

  Information about credit unions, how credit union loans work and how to find a local provider.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing
  • Loans

• Find a trader and check you can trust them

  Finding a seller or tradesperson who will do a good job and treat you fairly.

  • In:
  • Consumer

• Letter to cancel a contract that's been breached

  Use this letter to cancel a contract if an essential part of it has not been fulfilled.

  • In:
  • Consumer
  • Consumer template letters

• Getting tax advice

  Check where you can get help with a tax problem.

  • In:
  • Debt and money

• Problem with a car repair

  Your rights and options if you're not happy with a car repair, what to say to the garage, how to take further action.

  • In:
  • Consumer

• Get specialist immigration advice

  Check what help you can get from Citizens Advice or find a specialist immigration adviser.

  • In:
  • Immigration

• Letter to 'make time of the essence': services

  Use this letter to give a trader a final deadline when they're taking too long to start or finish a job.

  • In:
  • Consumer
  • Consumer template letters