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• Problem with an app, software or download

  to a manager. If you paid any other way, contact the Citizens Advice consumer helpline - a trained adviser can give you more detailed advice over the phone or by email. Contact the Consumerline if you're

• Letter to get a loan fee refunded when the loan hasn't been received

  14 days. Yours faithfully, Sam Hoolin Write letter Further help Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over

• Get your home connected to a gas or electricity supply

  a complaint. For help making a complaint or getting a connection set up, contact the Citizens Advice consumer helpline. Choosing a supplier As well as setting up a connection, you’ll need to choose

• Check if you’re responsible for paying an energy bill

  the police by using the Action Fraud website. Action Fraud will give you a reference number, which you should keep. Contact the Citizens Advice consumer service to work out if you have to pay

• Harassment by creditors

  Standards deal with complex consumer problems and potential criminal activities. If you want to report a problem to Trading Standards, you should contact the Citizens Advice consumer service, who

• Letter to ask to be placed on list of unsecured creditors

  forward to hearing from you. Yours faithfully, Sam Hoolin Write letter Further help Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you

• Letter to 'make time of the essence': goods

  of contract and seek cancellation and a full refund. Please contact me to arrange this.  Yours faithfully, Sam Hoolin Write letter Further help Contact the Citizens Advice consumer helpline on 0808 223

• Letter to complain to a phone company about cashback

  the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form. If you’re in Northern Ireland, contact

• Letter to cancel a service arranged online, over the phone or by mail order

  per month. Under the above Regulations, I would like to cancel the contract. Yours faithfully, Sam Hoolin Write letter Further help Contact the Citizens Advice consumer helpline on 0808 223 1133 if you

• Letter to complain about faulty goods bought on hire purchase

  consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form. If you’re in Northern Ireland, contact Consumerline