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• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Check what action you can take about discrimination

  Check what options you have if you’ve been discriminated against. Check if you should complain, or if you can go to court

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service

• Witness Service referral form

  If you're in need of support at a criminal court in England or Wales, you can get free and independent support from the Citizens Advice Witness Service.

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Letter to warn trader about court action for faulty goods

  Use this letter template to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods

• Problem with a used car

  Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back