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• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Sorting out school problems

  Find out how to sort out difficulties with your child’s education, including how to complain if a problem at their school isn’t resolved

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Avoiding creditors making you bankrupt

  Lists actions you can take to avoid being made bankrupt by someone you owe money

• Find an installer for energy efficiency home improvements

  Check how to find an experienced installer for energy-saving home improvements for things like solar panels and insulation

• Find a trader and check you can trust them

  Finding a seller or tradesperson who will do a good job and treat you fairly

• Paying off a credit agreement early

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and how to pay it off early

• Offsetting rent arrears because repairs haven't been done

  How rent arrears for social housing tenants can be offset against the damages for not making repairs if your landlord is taking possession proceedings against you because of rent arrears