Shoppers swindled after buying ‘phantom goods’
30 June 2017
More and more people are being caught out by ‘phantom goods’ scams costing them an average of £1,100, Citizens Advice says.
Citizens Advice highlights problems with high cost credit as consumer borrowing increases
29 June 2017
Today, the Bank of England’s latest money and credit statistics show consumer credit increased by 10.3% in the year to May, to £199.7 billion.
Extra Energy bottom of customer service rating again
22 June 2017
Citizens Advice responds to Queen’s Speech 2017
21 June 2017
Two thirds of online shoppers suffer problems with parcel delivery
16 June 2017
Two in three people (69%) who shop online have had parcels lost, damaged or turn up late in the last year, according to new research by Citizens Advice.
Citizens Advice responds to CMA care home investigation update
14 June 2017
Citizens Advice has welcomed the initial findings from the Competition and Markets Authority (CMA) investigation into the care homes market and called for stronger consumer protections to be considered where existing rules are not providing the right cover.
10 things employers say to mislead workers about their rights
14 June 2017
Asking people to go self-employed to keep their jobs, telling agency staff they don’t get sick pay and suggesting pregnant staff cut their hours are among the things some employers say to try and find ways around workers’ rights, Citizens Advice can reveal.
Half of people on zero hours contracts think they’re not entitled to paid holiday, says Citizens Advice
08 May 2017
Half of people on zero hours contracts, and two in five people on temporary contracts wrongly believe they are not entitled to paid holidays, Citizens Advice reveals.
Citizens Advice calls for money advice to be offered at key life moments as consumer borrowing rises
04 May 2017
As the Bank of England’s latest money and credit statistics show an increase in consumer debts such as credit cards and loans, Citizens Advice is calling on the next government to make sure people can get the right support to manage their finances, particularly at key stages of their lives such as buying a home or having a baby.
Mobile phone bill limit puts power back in hands of consumers, says Citizens Advice
27 April 2017
Mobile phone providers in the UK will have to offer their customers the opportunity to set a limit on their monthly bill, following a new law passed by Parliament today.
EDF Energy’s price rise yet another blow for loyal customers, says Citizens Advice
12 April 2017
Citizens Advice has responded to EDF Energy announcing that it will raise the price of its standard variable dual fuel tariff by 7.2% (£78) in June.
Broadband prices rise by an average 43% when fixed term deals end
10 April 2017
People on the cheapest basic broadband deals are hit with an average price rise of £113 a year once their deal ends - with many unaware they face an increase in cost, finds Citizens Advice.
Mandatory back-bill deadline important to protect customers from shock bills, says Citizens Advice
03 April 2017
New rules, proposed by Ofgem today, to put a 12 month time limit on energy back bills will help protect consumers, says Citizens Advice.
Extra Energy remains in bottom place for small business complaints handling
31 March 2017
Citizens Advice publishes latest energy complaints league table for small business customers.
Citizens Advice responds to the second independent review of PIP
30 March 2017
Citizens Advice has called on the government to improve the quality and accuracy of the application and assessment process for Personal Independence Payments (PIP), as well as the system which allows people to submit additional evidence as part of their claim.
Lenders must make sure people can afford to borrow, says Citizens Advice
29 March 2017
The Bank of England’s latest money and credit statistics show consumer borrowing increasing by 10.5% in the year to February to £196 billion.
Citizens Advice responds to Ofcom consultation on automatic compensation for broadband customers
24 March 2017
Citizens Advice has today responded to proposals from telecoms regulator Ofcom that landline and broadband customers who suffer slow repairs or missed deadlines should receive automatic compensation from their provider.
Citizens Advice launches new tool to help energy customers find the right supplier for them
22 March 2017
Citizens Advice is today launching a new online tool so that people can see at a glance how good the 18 biggest energy suppliers are at customer service.