07 February 2017
The energy regulator Ofgem has today announced that the prepayment meter price cap will save typical prepayment customers around £80 a year when it comes into effect in April. The national charity Citizens Advice has welcomed the savings this will bring prepayment meter customers but has called for the government to cut bills for other loyal customers on standard tariffs.
03 February 2017
Citizens Advice has responded to news that npower is to increase its typical dual fuel annual energy bill by £109, affecting approximately 1.4 million customers.
31 January 2017
Responding to the Bank of England’s latest money and credit statistics Citizens Advice says rising consumer borrowing could lead to serious debt problems further down the line - but that it is household bills putting the pressure on people’s finances now.
24 January 2017
The energy regulator Ofgem announced today that British Gas Business will pay a penalty of £9.5m following failings in its registrations, complaints handling and billing processes.
24 January 2017
The Post Office has today announced a new arrangement with UK banks which will see 99% of customers having access to the same banking services through the Post Office network.
20 January 2017
E.ON delivers best performance in charity’s first ever energy suppliers complaints league table for small business customers
19 January 2017
One in five employers (19%) say they tend to give contracted staff less than 48 hours notice of their shifts, figures from Citizens Advice reveal.
12 January 2017
Citizens Advice has responded to Charles Hendry’s review of the Swansea Bay tidal lagoon proposal, which was published today.
10 January 2017
As Post Office Limited announces a further 37 Crown branches will become franchises, Citizens Advice says it is important customers still get access to the services they need at a convenient location.
03 January 2017
Two in 5 (39%) people living with their children in privately rented homes have a tenancy of 6 months or less, new figures from Citizens Advice reveal.
03 January 2017
Citizens Advice is expecting more than 370,000 people to seek help on financial issues such as pensions, investments and debts in January after analysis by the charity reveals that people are more likely to research financial decisions now than at any other time of the year.
21 December 2016
Catalogue customers who ‘buy now and pay later’ are being hit with shock fees for failing to pay in full within the interest free period, Citizens Advice warns.
18 December 2016
Citizens Advice encouraging people to check their payslips this Christmas time to make sure they're paid correctly for all the hours they work over the festive season.
16 December 2016
Citizens Advice has responded to news that EDF Energy will reduce its gas price by 5.2% in January but raise electricity bills by 8.4% in March. The change means EDF Energy dual fuel customers will pay 1.2% more a year on their energy bills.
13 December 2016
Fewer people in London switch electricity supplier than any other region in England, according to new analysis by Citizens Advice.
12 December 2016
Citizens Advice says it is good news that the Department for Work and Pensions’ (DWP) review of auto-enrolment will look at how self-employed people can be helped to save for their retirement, as well as whether people with multiple low income jobs falling below the auto-enrolment threshold are missing out on the opportunity to save.
07 December 2016
People whose delivery is late, turns up broken or doesn't arrive at all spend on average two and a half hour sorting out the problem, reveals Citizens Advice.
04 December 2016
Citizens Advice has branded the compensation system in the broadband market 'deeply unfair' as customers have to fight for a payout whereas suppliers are given it automatically.
02 December 2016
Citizens Advice has welcomed the Competition and Markets Authority’s (CMA) market study into the care and nursing home market.
01 December 2016
Citizens Advice has responded to energy supplier E.ON freezing the price of its standard tariff until April 2017.
