Citizens Advice announces three new trustees
11 September 2017
Three new trustees have joined the trustee board at Citizens Advice.
Broadband set-up delays hit 1 in 3 moving house
31 August 2017
Over 1 in 3 people who move house experience an unexpected delay in getting their broadband working - with some facing a delay of more than 2 weeks, new research from Citizens Advice finds.
Citizens Advice responds to new Ofgem data on standard variable tariffs
31 August 2017
Citizens Advice has responded to new information published by Ofgem today showing the percentage of customers on standard variable tariffs with the ten largest energy suppliers.
Credit card firms pushing people into long term debt, warns Citizens Advice
30 August 2017
Charity publishes major new report examining consumer borrowing and long term consumer debt problems in Britain
Thousands seek help from Citizens Advice after home improvement nightmares
24 August 2017
Weeks without windows, sinking patios and waste water pouring down walls are just some of the home improvement disasters people are reporting to Citizens Advice, the national charity has revealed today.
Broadband customers at risk of being short-changed out of £52m in compensation
21 August 2017
People with broadband and landline telephone service problems are likely to be at least £52 million worse off under a compensation scheme proposed by telecoms firms compared to one proposed by the regulator Ofcom, new analysis from Citizens Advice finds.
Ban on pension cold calling will protect people from losing their life savings, says Citizens Advice
19 August 2017
Today (Sunday 20 August) the Government has announced a ban on all forms of pension cold calling, including emails and text messages.
Citizens Advice finds people with mental health problems are being failed when trying to engage with essential everyday services
08 August 2017
Official statistics find that a quarter of people experience mental health problems.
Suppliers should look to follow Ofgem’s lead by passing on lower electricity costs to customers, Citizens Advice says
07 August 2017
Citizens Advice has today called for suppliers to follow the lead of the energy regulator Ofgem by identifying where lower electricity market costs can be passed onto consumers as price cuts.
Citizens Advice responds to British Gas price rise
01 August 2017
Citizens Advice has responded to British Gas announcing that it will raise the price of its annual dual fuel standard variable tariff by 7.3%, with electricity bills rising by 12.5%, from 15 September.
Citizens Advice responds to Financial Conduct Authority review of high cost credit
31 July 2017
The Financial Conduct Authority (FCA) has today published its review into high-cost credit, including measuring the effectiveness of the payday loan cap, which Citizens Advice has responded to.
Loyal mortgage holders hit with £400 average price hikes
26 July 2017
Loyal customers who don’t remortgage after their fixed term deal can pay £400 extra a year, Citizens Advice research reveals.
Citizens Advice responds to Supreme Court ruling on Employment Tribunal fees
26 July 2017
Citizens Advice has responded to the Supreme Court’s ruling this morning that fees for Employment Tribunals are unlawful. The national charity called on government to act swiftly to suspend the fees system and ensure all of those who are out of pocket after paying fees get their money back.
Post offices more important to local community than pubs, finds Citizens Advice
14 July 2017
People value having a post office in their local community as more important than a pub, new research from Citizens Advice reveals.
Citizens Advice and LGA launch council tax collection protocol
14 July 2017
Citizens Advice and the Local Government Association (LGA) are encouraging councils in England to adopt a new protocol to improve council tax collection.
1.85 million households wait longer than they should for a repair in their home to be carried out
13 July 2017
Private renters aren’t pressing landlords to carry out repairs to their home over fears they’ll be evicted, reveals Citizens Advice.
Citizens Advice says Ofgem commitments to be tougher on energy networks “good news for consumers”
12 July 2017
Citizens Advice has today welcomed the announcement by the energy regulator Ofgem that it will set tougher limits on the money that energy networks can make from 2021. Ofgem has said that when it sets the next price control for these companies, they should expect lower returns.
Energy networks making £7.5bn in unjustified profit over 8 years, Citizens Advice finds
12 July 2017
Energy consumers are subsidising £7.5bn in unjustified profits made by the businesses responsible for the UK’s gas and electricity networks over an 8 year period, new research from Citizens Advice reveals today.
Taylor Review a “decent first step” towards a fairer jobs market says Citizens Advice
11 July 2017
Citizens Advice says that the Matthew Taylor review of modern employment practices includes many proposals which would help people currently at the sharp end of insecure work but says that enhanced rights and protections will require more effective enforcement.
Citizens Advice calls for Universal Credit rollout to be paused as research reveals people left facing financial difficulty
06 July 2017
The rollout of Universal Credit should be paused until significant problems with it are fixed, says Citizens Advice.