HMRC must tackle tax credit errors
22 May 2013
Our response to a report from a Public Accounts Committee (PAC) investigation of HMRC's performance in cutting the level of fraud and error in the tax credit system.
Future of banks’ profits are in saving customers money
21 May 2013
Banks’ future profits are in saving their customers money by using customer data to identify cheaper energy deals, transport costs and broadband packages says Citizens Advice.
Simple tariffs are necessary but it’s high prices that are “crippling budgets”
17 May 2013
Citizens Advice has warned that while a more simple energy market and easier ways to switch will help people understand the pricing system it won’t tackle the fundamental problem of high prices as the Government announces new energy plans.
Financial services should be banned from cold calling
17 May 2013
Financial services like claims management companies, pension unlocking services and credit brokers should be banned from cold calling according to Citizens Advice.
Citizens Advice at the heart of offering advice to claimants and landlords coping with new direct payments of housing benefits
16 May 2013
The Department of Work and Pensions (DWP) have published findings on pilots testing the direct payment of housing benefit to tenants rather than landlords. The DWP have also announced they are extending the pilots for another six months.
Millions will be condemned to fuel poverty without stronger Government action
16 May 2013
The Government must take firm action to help the 4.5 million UK households in fuel poverty, Citizens Advice warns as the Department of Energy and Climate Change publishes new statistics.
Payday lenders need to deliver on promise to check loans are affordable
15 May 2013
Research from Citizens Advice has found that 65% of people who take out a payday loan do not get asked questions to establish if they can afford to pay back the loan, as the Consumer Finance Association admits affordability checks are crucial.
Citizens Advice call for tailored face to face and online support to help reduce benefit error
13 May 2013
Citizens Advice calls for extra support to help reduce errors made due the complex benefit system.
Ministers must legislate quickly to protect consumers
08 May 2013
Citizens Advice Chief Executive warns simplifying consumer rights is only a first step in getting a fair deal for consumers
Ban on Kerry Katona payday loan advert is good news
08 May 2013
Citizens Advice's Gillian Guy responds to ASA banning Cash Lady advert featuring Kerry Katona
Citizens Advice Bureaux will see first-hand the impact of universal credit
07 May 2013
Citizens Advice Bureaux will be the go-to place for help with changes to the benefit system and will gather significant evidence on just how the Government’s reforms are working out, says Citizens Advice as TUC and Child Poverty Action Group releases their report 'Will Universal Credit Work?'
Payday lenders failing to check if people can afford to repay
05 May 2013
New figures show 65 per cent of payday loans don't come with financial checks. Payday lenders are damming people to debt by failing to carry out checks to make sure borrowers can afford to repay the loan, says Citizens Advice.
Dodgy retailers and traders should be "named and shamed"
04 May 2013
Press release about the Queen's Speech and a Consumer Bill of Rights
Interest-only mortgage customers could see their homes put at risk
02 May 2013
Citizens Advice warns that borrowers with interest-only mortgages which mature in the next seven years could face a shock if their plans for repaying the capital leave them with a shortfall.
Rogues enjoying a double-dupe recession
30 April 2013
Scammers are enjoying a ‘double-dupe recession’ as they prey on people who are struggling to find work or battling with money problems, says Citizens Advice.
Tameside Citizens Advice Bureau supports first Universal Credit Pathfinder
29 April 2013
Gillian Guy warns that if Universal Credit is to be effective, there emust be budgeting and debta advice available to claimants.
High Street banks should offer personal micro-loans
26 April 2013
Charity criticises lack of challenge to payday loans
Talk Talk should compensate people harassed by silent calls
18 April 2013
Citizens Advice says Talk Talk should compensate people who have been targeted by its silent and abandoned calls
Minimum effort on the minimum wage
15 April 2013
Citizens Advice responds to BiS announcement that minimum wage will increase by 1.9%
Consumers are 'right to be furious' over energy profits
13 April 2013
Citizens Advice warns that increasing profits for energy companies are bad news for consumers, with many people already struggling under the burden of sky-high bills.