Citizens Advice responds to Financial Conduct Authority’s new credit card rules
27 February 2018
"We welcome today’s announcement by the FCA, confirming new protections for people struggling with problem credit card debt."
Government’s energy price cap bill is “good news for consumers”, says Citizens Advice
26 February 2018
Citizens Advice has responded to the introduction of the Domestic Gas and Electricity (Tariff Cap) Bill to Parliament. This bill will impose a temporary total cap on the cost of all default tariffs.
People with unstable finances five times more likely to turn to high-cost credit, Citizens Advice reveals
22 February 2018
UK households struggling on volatile incomes - for example those on zero-hour contracts or in part-time work - are five times more likely to turn to high-cost credit products such as rent to own and doorstep lending, new research from Citizens Advice shows.
New energy firms “should face greater scrutiny”, says Citizens Advice
16 February 2018
Citizens Advice has responded to today’s announcement by Ofgem that it has opened an investigation into whether Iresa broke rules relating to the standards of conduct, billing, complaints handling, customer transfer blocking and customer service.
Mental health staff increasingly dealing with 'vicious cycle' of patients’ wider problems during clinical time
16 February 2018
Citizens Advice has found 8 out of 10 mental health staff said that dealing with a patient’s practical issues left them with less clinical time to treat their mental health issues.
Energy customers “victims of a dysfunctional market”, says Citizens Advice
13 February 2018
Citizens Advice has responded to the Business, Energy and Industrial Strategy (BEIS) Select Committee pre-legislative scrutiny of the draft Domestic Gas and Electricity (Tariff Cap) Bill.
Identifying vulnerable energy customers “essential for better consumer protection”, says Citizens Advice
12 February 2018
Citizens Advice has responded to today’s announcement by the Department for Business, Energy and Industrial Strategy (BEIS) of a consultation on data sharing between energy companies and the Department for Work and Pensions to better identify energy customers who should be covered by the Ofgem’s safeguard tariff.
Energy UK vulnerability commission offers "real opportunity", says Citizens Advice
12 February 2018
Citizens Advice has today welcomed the announcement by Energy UK of the launch of the Commission for Customers in Vulnerable Circumstances.
Citizens Advice comments on the Government’s response to the Taylor review
07 February 2018
Citizens Advice has commented on the Government’s response to the Taylor review of modern employment practices, saying that while some of the measures are welcome, action still needs to be taken on some ‘grey areas’.
Citizens Advice responds to Lloyds' ban on credit card purchases of Bitcoin
05 February 2018
In response to Lloyds Banking Group banning its customers from using credit cards to purchase bitcoin and other cryptocurrencies, Citizens Advice Chief Executive, Gillian Guy said:
Vulnerable people to save up to £230 a year on their energy bills, according to Citizens Advice
02 February 2018
Vulnerable people will save the equivalent of up to two months of their annual energy bill from today, as Ofgem’s safeguard tariff comes into effect for a million more people.
Citizens Advice calls for regulators to take action as it reveals loyalty can cost customers nearly £1,000 per year
01 February 2018
Customers who stay loyal to their essential service providers could be paying £987 more per year - equivalent to four months’ worth of food for the average household - new research from Citizens Advice reveals.
Citizens Advice responds to the FCA’s high-cost credit review update
31 January 2018
"The FCA’s high-cost credit review update echoes our concerns that rent-to-own companies and unarranged overdraft fees unfairly penalise vulnerable consumers."
Citizens Advice responds to latest Bank of England figures on consumer borrowing
30 January 2018
Bank of England consumer credit statistics released today show consumer borrowing has risen by 9.5% in the year to December 2017, ending a period of slowing growth and pushing the total to £207.1 billion.
Citizens Advice reassures Future Energy customers as firm goes out of business
25 January 2018
Citizens Advice has reassured customers of Future Energy that their energy supply will continue despite the firm going out of business, and said that a new supplier will be arranged by Ofgem.
Citizens Advice calls for mandatory levy on gambling companies to fund support
23 January 2018
Citizens Advice is calling on the government to take advantage of unused powers to require betting companies to pay more towards tackling gambling-related harm, instead of allowing the industry to decide how much they contribute.
Energy network companies “making billions in excess profits at the expense of consumers”, says Citizens Advice
15 January 2018
Citizens Advice has responded to the Energy and Climate Information Unit’s report on the profits of electricity distribution network companies.