01 October 2018
Citizens Advice responds to the announcement today from the Department of Work and Pensions that it will help claimants through every step of making a Universal Credit claim.
27 September 2018
Citizens Advice issues super-complaint as loyal customers continue to be penalised by over £4 billion a year
27 September 2018
Citizens Advice has responded to Ofgem’s biyearly complaints handling survey. The regulator found that satisfaction in complaints handling has improved slightly, but dissatisfaction remains high.
26 September 2018
Citizens Advice has responded to Ofcom’s announcement of a consultation into separating the cost of mobile contracts and handsets
24 September 2018
Energy customers on legacy ‘time of use’ tariffs continue to receive poor information from their supplier and many people are still not able to save money by using electricity at off-peak times, according to new research by Citizens Advice released today.
18 September 2018
New research from Citizens Advice reveals an estimated 4 million people in the UK have been charged for phones they already own, paying a total of £490 million extra on their last contracts.
30 August 2018
Citizens Advice has responded to the latest Department for Business, Energy and Industrial Strategy (BEIS) quarterly smart meter statistics.
20 August 2018
Citizens Advice is calling for better regulation of unaccountable bailiff firms as it reveals households have fallen behind on their essential bills, such as council tax and utilities, by an estimated £18.9 billion.
15 August 2018
Royal Mail’s redirection service is an important offer to consumers yet its pricing structure is unfair, outdated and too costly, Citizens Advice says.
15 August 2018
Citizens Advice is the statutory consumer advocate for postal services and has responded to the ASA’s ruling against Amazon’s next-day delivery promise.
10 August 2018
Ryanair employees across 5 countries have gone on strike for 24 hours. Citizens Advice has issued the following advice for affected passengers.
02 August 2018
Citizens Advice has responded to today's interest rate rise.
31 July 2018
This morning Ofcom has proposed new rules that will mean telecoms companies must notify consumers when their contract is coming to an end.
30 July 2018
Citizens Advice says lenders need to be serious about safeguarding their customers from future problem debt by only lending what people can afford to repay, in response to today's Bank of England consumer credit statistics and FCA's creditworthiness statement.
30 July 2018
Citizens Advice has responded to Ofgem’s framework decision for the next set of energy network price controls (RIIO2).
