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• Letter to 'make time of the essence': goods

  Letter to 'make time of the essence': goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You...

• Letter to say you received goods or services you didn't ask for

  Letter to say you received goods or services you didn't ask for This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to write to a trader who has sent you goods or services you didn't...

• Letter to ask to be placed on list of unsecured creditors

  Letter to ask to be placed on list of unsecured creditors This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter if a trader has gone into administration or liquidation and you are owed money or...

• Letter to cancel a credit agreement before it starts

  Letter to cancel a credit agreement before it starts This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to let a creditor know that you want to withdraw from a credit agreement before it's executed....

• Letter to complain to a phone company about cashback

  Letter to complain to a phone company about cashback This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to complain to a phone company that hasn't given you the cashback they promised. View example letter...

• Letter to complain about non-delivery of goods

  Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...

• Letter to get a loan fee refunded when the loan hasn't been received

  Letter to get a loan fee refunded when the loan hasn't been received This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to get a refund of a fee for a loan when the loan...

• Letter to complain about energy mis-selling

  Letter to complain about energy mis-selling This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're having problems about how you were sold gas or electricity and you're not getting your issue dealt with, you can put...

• Letter to ask for a refund or alternative when a package holiday is changed

  Letter to ask for a refund or alternative when a package holiday is changed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter if a package holiday you've booked has been changed and you want...

• Letter to claim damages for misrepresented goods or services

  Letter to claim damages for misrepresented goods or services This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to get a refund or claim damages for goods or services that were misrepresented to you at...