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Parcel companies need to support at-risk groups during the Covid-19 pandemic

2 April 2020

Parcel companies need to support at-risk groups during the Covid-19 pandemic [ 33 kb]

In light of the current situation, Citizens Advice has issued a briefing for parcel companies on how to support at-risk groups during the Covid-19 pandemic. 

Parcel companies and the parcels market as a whole have an important part to play in supporting communities and individuals, in particular at-risk groups, during this time. 

It's vital that contact-free parcel deliveries are accessible for disabled people and those with mobility issues. That's why we're asking parcel companies to do 2 things to improve accessibility during this crisis:

  1. Parcel delivery companies should allow at-risk groups to use the safe place option to specify their accessibility needs.

  2. Parcel delivery companies should communicate this to all consumers, irrespective of the contract held with retailers.