A to Z of advice
- Consumer
- Cancel something you bought on hire purchase
- Cancelling a gym membership
- Cancelling a package holiday
- Cancelling a phone, TV, internet or mobile contract
- Cancelling a service you’ve arranged
- Cancelling building or decorating work
- Changing your mind about something you've bought
- Claim compensation if an item or product causes damage
- Claim compensation if your flight's delayed or cancelled
- Claim using a warranty or guarantee
- Complain about a premium rate phone charge or text message
- Dispute a mobile, phone, internet or TV bill
- If a company stops trading or goes out of business
- If something you ordered hasn't arrived
- If you were misled or pressured into buying something you didn’t want
- If you're unhappy about poor service
- If your clothes have been lost or damaged by a dry cleaner
- Letter to cancel a contract that's been breached
- Letter to cancel a credit agreement before it starts
- Letter to cancel goods or services bought at home or in a public place
- Letter to complain about a delay to a service
- Letter to complain about a holiday
- Letter to complain about a phone, TV or internet bill
- Letter to complain about faulty goods bought on hire purchase
- Letter to complain about faulty goods supplied with a service
- Letter to complain about the poor standard of a service
- Letter to complain to a trader about poor quality work agreed before 1 October 2015
- Letter to end contract due to poor work and 'lost faith'
- Letter to get a loan fee refunded when the loan hasn't been received
- Letter to make a claim for equal liability from a credit provider
- Letter to say you received goods or services you didn't ask for
- Problem with a car repair
- Report fake or counterfeit goods