Advice Service Supervisor
Position: Advice Service Supervisor
Location: Primary site based in Belle Vale but operating from various locations around Liverpool
Closing date: 24 May 2024
Role details
Job title:
Advice Service Supervisor
Location:
Primary site based in Belle Vale but operating from various locations around Liverpool
Salary:
£29,214
Salary pro rata:
No
Hours per week:
35
Type of contract:
Permanent
Closing date for applications:
24/05/2024
Closing time:
09:00
Interview date:
29/05/2024
Link to job pack for application and more information:
https://www.citizensadviceliverpool.org.uk/job-vacancies
The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis.
There are 3 main areas: ensuring quality by
- actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified providing support
- actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback challenging appropriately
- adapting the level of support to individual competence and need, and taking account of the team as a whole managing the practicalities
- overseeing and managing all practical issues relating to the session
- allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.