Trainee Assessor – Utilities
Position: Trainee Assessor – Utilities
Location: Plymouth
Closing date: 28 May 2024
Role details
Job title:
Trainee Assessor – Utilities
Location:
Plymouth
Salary:
£23,088
Salary pro rata:
No
Hours per week:
37
Type of contract:
Permanent
Closing date for applications:
28/05/2024
Closing time:
09:00
Interview date:
Link to job pack for application:
The team We are recruiting for 7 Assessors to join a new Assessor Team to support our customers on our Utility Warehouse project alongside our existing administrators, advisers and caseworkers. This project is part of the wider Utilities department where we’re currently a team of 77 people across four energy provider projects. The wider organisation includes around 170 staff, 40 volunteers, and 30 line-managers.
The role The Gateway Team are the first point of contact for Utility customers referred to Citizens Advice Plymouth by their Utility provider. This role is fully telephone based, with a mix of office and remote working. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland. The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. Part-time hours will be considered.
The start date for this role will be July 2024, with interviews likely to be week commencing 3rd June 2024.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.