Adviser

Position: Adviser

Location: Brent, London

Closing date: 31 May 2024

Job title:
Adviser

Location:
Brent, northwest London

Salary:
£31,000 - £33,000 subject to experience

Salary pro rata:
No

London allowance:
No

Hours per week:
37.5

Type of contract:
Permanent

Closing date for applications:
31/05/2024

Closing time:
17:00

Interview date:
04/06/2024

Link to job pack for application:
https://www.citizensadvicebrent.org.uk/vacancies/

Main duties and responsibilities:

To provide Brent residents with free advice that is accurate, effective, and tailored to individuals’ circumstances. This could be face-to-face advice, or by telephone or other digital media. This includes:

• Interviewing those that access our service using sensitive listening and questioning skills to allow them to explain their problem(s) and empower them to set their own priorities

• Researching using appropriate information sources and exploring options so that those accessing our service can make informed decisions

• Ensuring income maximisation through the appropriate take up of income, including those relating to universal credits, welfare benefits, bursary/grants and discretionary payments or reliefs.

• Acting on behalf of the client where necessary by calculating, making applications, making oral or written representation, and negotiating with third parties such as statutory and non-statutory bodies as appropriate. •

Providing in-depth quality advice and casework, including acting for the client where necessary using appropriate communication skills and channels

• Ensuring that your work reflect and support the Citizens Advice service’s equality and diversity strategy.

• Maintaining detailed case records, ensuring that all work meets all auditing, quality standards and the requirements of CAB funders

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.