Macmillan Welfare Benefits Adviser

Position: Macmillan Welfare Benefits Adviser

Location: Home Based with travel to clinical settings and client homes in Leicester and Leicestershire

Closing date: 17 May 2024

Job title:
Macmillan Welfare Benefits Adviser

Location:
Home Based with travel to clinical settings and client homes in Leicester and Leicestershire

Salary:
£14,445.08 – £15,446.97 per annum DOE (FTE £24,294 – £25,979)

Salary pro rata:
No

London allowance:
No

Hours per week:
22

Type of contract:
Fixed term

End date of contract:
31/12/2024

Closing date for applications:
17/05/2024

Closing time:
23:59

Interview date:
29/05/2024

Link to job pack for application:
https://citizensadviceleicestershire.org/macmillan-welfare-benefits-adviser-april-2024/

About the role: We’re looking for a dedicated individual to join our Macmillan Welfare Benefits Advice Team. You’ll work closely with people affected by cancer, providing compassionate advice on welfare benefits.

The main purpose of the role is: Offer guidance and support on welfare benefits via phone, letter, online meetings, and in-person visits (when necessary). Assist clients in making well-informed choices about their benefits. Advocate for clients, contacting services and negotiating on their behalf to maximise their income. Carefully maintain records to ensure seamless service for our clients.

About You: You’re someone who understands the challenges faced by people with cancer. You’re patient, kind, and an excellent listener. Your goal is to empower clients and help them navigate a complex system.

To be successful in this role, you will: Communicate clearly and sensitively, both in writing and speaking. Build positive working relationships. Manage your workload effectively, even under pressure. Work well within a team while also taking initiative.

To apply please read the full job description and person specification and application guidance notices. This post is subject to a basic Disclosure and Barring Service check. A successful candidate needs to reside in England or Wales. Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.