Caseworker

Position: Caseworker

Location: Norwich

Closing date: 13 May 2024

Job title:
Caseworker

Location:
Norwich

Salary:
£26,225

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37

Closing date for applications:
13/05/2024

Link to job pack for application:
https://www.ncab.org.uk/work-for-us

You will offer advice and guidance to clients via phone, email and webchat on various issues clients face such as relationships, housing, benefits etc. By leading with empathy and respect you will support our clients in delivering high-quality advice. This is a rewarding opportunity to give back and help others.

Main Responsibilities:

• Manage referrals from partner agencies primarily Carer’s Matters

• Support our clients in delivering high-quality benefits advice via phone and email

• Follow AQS (Advice Quality Standards)

• Meet assigned targets

• Maintain accurate and up-to-date systems

• Conclude all cases promptly and appropriately

• Responsible for generating reports

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.