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Advice and Training Supervisor

Position: Advice and Training Supervisor

Location: Cornwall

Closing date: 12 May 2024

Role details

Job title:
Advice and Training Supervisor

Location:
Cornwall

Salary:
£26,500 - £32,000

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

Closing date for applications:
12/05/2024

Link to job pack for application:
https://hr.breathehr.com/v/advice-and-training-supervisor-35337

Citizens Advice Cornwall is looking for 3 full time Advice and Training Supervisors to work from each of our hub offices in Camborne, Truro and Liskeard to support our paid and volunteer advisers in their role giving advice. This is a great opportunity to work with dedicated and well-trained teams delivering advice and guidance to those in our community who need help. The role is key to providing a smooth and efficient service available throughout the county via phone, webchat, email, video appointment and face to face.

We offer:

• 37 hours per week (full time Monday – Friday)

• Based at one of Citizens Advice Cornwall’s hub offices, either in Camborne, Truro or Liskeard

• Salary: FTE £26,500 - £32,000 (Band D) per annum, pro rata for part-time work.

• Permanent contract

• An opportunity to work for a well-respected local charity.

• Being part of a team focused on client needs

• Access to mental health and wellbeing support

• 25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)

• Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)

• Opportunity to accumulate additional holiday for length of service

• Access to Enhanced Sick Pay, subject to contract terms.

• Continuous Professional Development

• Access to an Employee Assistance Programme to support physical and mental health & wellbeing

• Access to contributory pension scheme

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.