Operations Manager

Position: Operations Manager

Location: Dorking & Leatherhead

Closing date: 24 May 2024

Job title:
Operations Manager

Location:
Dorking & Leatherhead

Salary:
£33,000

Salary pro rata:
Yes

Hours per week:
22.5

Type of contract:
Permanent

Closing date for applications:
24/05/2024

Closing time:
12:00

Interview date:
30/05/2024

Link to job pack for application:

https://citizensadvicemolevalley.org.uk/operations-manager-vacancy/

This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week.

The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high-quality advice service, including overall management of the advice session supervisors and volunteer team.
You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.

We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement.
You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills.
You will thrive in a busy environment and have a positive ‘can do’ attitude.
You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.