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Advice online, by phone and in person

Our free, independent, confidential and impartial advice is available for everyone online, by phone or in person from local Citizens Advice. We help people resolve their problems with benefits, work, debt and money, consumer, discrimination and many other issues.


From this website we provide practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

By web chat

If you can’t find what you are looking for on our website, you can chat online with one of our advisers.

Need advice on a consumer issue?

You can find our consumer advice online, but we also have a Citizens Advice consumer service. Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract. 

By phone

Advice by phone is available from all local Citizens Advice. In addition, we are developing a national phone service.

National phone service

Adviceline, our national phone service, is fully operational in Wales for people who live or work there. In England the service is currently being rolled out area by area. If it is not yet available in your area, you will hear options for recorded information:

  • for England call 03444 111 444 or check your local Citizens Advice contact details via the search box below
  • for Wales call 03444 77 20 20
  • TextRelay users should call 03444 111 445

Call costs

Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs.

Data protection

Our Adviceline complies with the Data Protection Act. Find out how we store your data.

Local to you

Local Citizens Advice offer advice from over 3,500 locations. These include high streets, community centres, doctors' surgeries, courts and prisons.

Advice may be given in person or by phone. Most local Citizens Advice can arrange home visits and some provide email advice. Some are also piloting the use of text, web chat and webcams. Search for your local Citizens Advice to see the full range of services it provides.

Visiting local Citizens Advice

Find out what to expect when visiting local Citizens Advice and what to bring with you.

What we offer signed in BSL

Watch an introduction to the Citizens Advice service and how we can help.

Search for Citizens Advice local to you

Please note that local Citizens Advice are often only able to offer advice to people who live or work within the area covered by their local authority/ council.