Citizens Advice consumer service partners
Changes to Consumer Services Numbers
Please read the important information about changes to our numbers from December 2022
Business processes
Information about business processes which are relevant to service partners such as how to provide feedback.
Contact information
How to contact the consumer operations team.
Training
Adviser training material.
FAQs
Answers to questions about the Citizens Advice consumer service.
Useful links / information
Links to useful websites.
Trading Standards working groups
View slides and information from Trading Standards working group.
Energy Supplier Liaison Group
Slides and information from the energy supplier liaison meetings
IT systems update
Information regarding any common system queries and upcoming changes
Client satisfaction
Information on how we measure client satisfaction for the consumer service.
Partner satisfaction
Information about how we measure partner satisfaction in relation to the consumer service.
Quality
Overview of how we manage quality
Data Sharing
Guidance around who owns Citizens Advice Consumer Service data and the sharing of information