Contact information

Citizens Advice consumer service operations team

The Citizens Advice consumer service operations team is responsible for managing the service and the contracts with our suppliers. This team is responsible for all aspects of service delivery, including:

• service planning and development
• performance, quality and contract management
• training development, management and delivery
• provision of subject matter expertise
• forecasting and reporting
• database access, training and reporting

How to contact the consumer service operations team

Service partners can contact the operations team:

• operations@citizensadvice.org.uk
• 0300 5000 922
• Core operational opening hours are 9.00am - 5.00pm Monday to Friday

Please can partners use these contact channels and avoid calling the public facing Consumer Service number which is solely for the use of clients.

Urgent response required

In some cases service partners will require an urgent response to feedback, for example when contact information is incorrect or incomplete on an urgent referral, such as a safety matter or disconnection case.  

Contact centres can be contacted directly via the following email addresses: