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Energy training material

Energy adviser training

Energy unit 01 [ 0.77 mb] - Understanding the energy industry

Energy unit 02 [ 440 kb] - Contract law

Energy unit 03 [ 0.59 mb] - Marketing energy

Energy unit 04 [ 0.67 mb]  - Energy supply contacts

Energy unit 05 [ 0.74 mb] - Charging for fuel

Energy unit 06  [ 330 kb] - Paying for fuel

Energy unit 07 [ 440 kb] - Connections, quality of supply and safety

Energy unit 08 [ 0.65 mb] - Debt and disconnection

Energy unit 09 [ 0.5 mb] - Complaint resolution and consumer organisations

Energy unit 10 [ 0.5 mb] - Common complaints and enquiries

Energy unit 11 [ 0.56 mb] - Business advice 

All annexes [ 0.98 mb]