Post training material
Post adviser training
Unit 1 - Post landscape [ 1.2 mb]
Unit 2 - Post and law regulation [ 270 kb]
Unit 3 - Postcode address file [ 220 kb]
Unit 4 - Sending Post [ 2.4 mb]
Unit 5 - Receiving Post [ 0.68 mb]
Unit 6 - Compensation for sending or receiving post [ 430 kb]
Unit 7 - Scams and post [ 0.64 mb]
Unit 8 - Post office [ 220 kb]
Unit 9 - Making a post office complaint [ 0.65 mb]
Unit 10 - Post complaints and case recording [ 290 kb]
Flowchart 2a - spotting discrimination [ 400 kb]
Flowchart 2b - sources of help with discrimination [ 430 kb]
Examples of mail items [ 15 mb]