Advice Session Supervisor

Position: Advice Session Supervisor

Location: Rotherham - Office based

Closing date: 12 August 2024

Job title:
Advice Session Supervisor

Location:
Rotherham - Office based

Salary:
£27,208 - £29,414 (dependant on experience - Trainee post maybe considered)

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37.5

Type of contract:
Permanent

Closing date for applications:
12/08/2024

Closing time:
09:00

Interview date:
15/08/2024

Link to job pack for application: https://www.citizensadvicerotherham.org.uk/vacancies/

At Citizens Advice Rotherham & District (CARD), we have an ambition to solve a client’s problem at their first contact whenever possible, to ensure clients are seen quickly and by the right person. It is our aim that Rotherham residents, funders and partner organisations see CARD as a service that helps people deal with their problems and not merely a service that gives out leaflets or signposts elsewhere.

The successful candidate will supervise and support the service delivery & advisor needs across our Advice provision, ensuring an effective service is delivered for clients who contact us for advice and support through multiple channels which includes face to face appointments, weekly during drop in’s at our local office in Rotherham , via our local and national inbound telephone service Adviceline, and within a number of outreaches across the borough in additional to an effective and efficient support service for first time Universal Credit claimants in England, Wales and Scotland within our Help to Claim team.

This is an exciting opportunity to work within our Advice team to help us meet and support increasing demand for our Advice and Help to Claim services in these challenging times.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.