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Debt Caseworker

Position: Debt Caseworker

Location: Newport

Closing date: 14 June 2024

Role details

Job title:
Debt Caseworker


£27,214 - £30,147

Salary pro rata:

London allowance:

Hours per week:

Type of contract:

Closing date for applications:

Closing time:

Email address that candidates can contact for application:

Debt Caseworker Ref: 2024DEB.

FT Salary: Fully trained: £30,147 per annum Trainee: £27,214 per annum

Candidates may be appointed as either trainee or fully trained caseworkers depending on experience. Trainee caseworkers will progress to higher salary on successful completion of training

Pension: 8% (subject to a 2% employee contribution)

Hours: 37 hours per week

Holidays: 37 days per annum including Bank Holidays and fixed days

Location: 8 Corn Street, Newport, outreach venues and home working as required

Duration: Permanent (subject to ongoing funding)

Closing Date: Friday 14th June 2024 at 5.00pm

Interview Date: Week commencing 24th June 2024

Role Purpose

• To interview and advise clients at Local Offices, over the telephone and at Outreach venues (as required)

• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided

• Undertake Debt casework as appropriate

To request an application pack (CVs not accepted), please email: and quote reference number. Applicants for this post must have a strong commitment to equality and social justice. Please quote relevant reference number. For further information please ring Newport Citizens Advice on 01633 222622 and ask for Richard Hustler. We welcome applications that reflect the diversity of the communities we serve. We aim to be an equal opportunities employer. Charity Registration Number: 1118855

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.