Consumer Codes Project 2016
The below documents are useful resources to answer questions you might have about the Consumer Service codes changes which went live in October 2016 following a consultation with service partners.
- Communication around changes implemented to partner portal reports - October 2016 [ 60 kb]
- Overview and FAQs for service partners [ 130 kb]
- Communication around codes implementation - October 2016 [ 72 kb]
- New and old codes detailed in excel format [
0.74 mb] please note the original version uploaded was changed to correct some minor discrepancies. New version updated on 27th September 2016 - Planned codes changes [ 460 kb] - full list of codes changes identified from the codes consultation.
- Overview of how code changes affect partner portal reports [ 190 kb]
- Top twenty trends [ 66 kb] - before and after code changes
- Adviser guide [ 0.88 mb] - see the guidance provided to our advisers in relation to the codes project
If you have any further questions about these changes please contact the Consumer Operations team or phone us on 0300 5000 922.