Citizens Advice Specialist Support Officer (SSO) (General Advice)

Position: Citizens Advice Specialist Support Officer (SSO) (General Advice)

Location: Remote or at Royal Bank of Scotland Plc (RBS), Stephenson Way, Wavertree Technology Park

Closing date: 19 June 2024

Job title:
Citizens Advice Specialist Support Officer (SSO) (General Advice)

Location:
Remote or at Royal Bank of Scotland Plc (RBS), Stephenson Way, Wavertree Technology Park

Salary:
25,300

Salary pro rata:
No

Hours per week:
35 Hours Per Week

Type of contract:
Permanent

Closing date for applications:
19/06/2024

Closing time:
09:00

Interview date:
24/06/2024

Link to job pack for application and more information:

https://www.citizensadviceliverpool.org.uk/job-vacancies/citizens-advice-specialist-support-officer-

Citizens Advice Liverpool (CAL) are being funded by Nat West Group to provide general advice by telephone for customers seeking this help. This general advice is confidential and independent of the NatWest (Banking) Group. The post holder would be based at their RBS office for 4 days between the hours of 9am -5pm, providing telephone advice, and there would be 1 day based at a CAL office for writing up notes and any follow up work. Where it is not possible for the SSO to work at the RBS office, the SSO would work at home or a CAL office, again providing telephone advice for these customers.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.