Advice Session Supervisor

Position: Advice Session Supervisor

Location: Southampton

Closing date: 10 May 2024

Job title:
Advice Session Supervisor

Location:
Southampton

Salary:
£25,000 to £27,500 depending on experience

Salary pro rata:
Yes

London allowance:
No

Hours per week:
30 to 37.5

Type of contract:
Permanent

Closing date for applications:
10/05/2024

Closing time:
09:00

Interview date:
20/05/2024

Link to job pack for application:
https://citizensadvicesouthampton.org.uk/vacancies/

The Advice Session Supervisor is responsible for the smooth running of our advice sessions. You will provide guidance and support to our team of volunteer and paid staff advisers and assessors working in our office, as well as to those working from home or in outreach. You may also provide support to our Caseworkers. You will have experience of managing, leading and motivating teams to achieve positive outcomes within an advice or similar service environment. You will be an excellent communicator, able to communicate effectively verbally and in writing. You will have the proven ability to supervise and monitor advice work, and to ensure we deliver a consistently high quality of advice to our clients. You will share our passion for providing an excellent service for those in need.

We offer a generous holiday allowance and other benefits including NEST pension, Cycle to Work Scheme, and an outstanding Employee Assistance Programme which includes a GP helpline.

How to Apply

For a job pack please visit our website at - https://citizensadvicesouthampton.org.uk/vacancies/

Applications are by email, with a CV and covering letter to evint@sotoncab.org.uk. The covering letter should state why you are suitable for the role, and closely refer to the person specification in the job pack. Please also complete and return the Diversity Monitoring Form from our website along with your application.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.