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Macmillan Benefits Caseworker

Position: Macmillan Benefits Caseworker

Location: East Lancashire

Closing date: 10 May 2024

Role details

Job title:
Macmillan Benefits Caseworker

Location:
East Lancashire

Salary:
£25,606 per annum (pro rata)

Salary pro rata:
Yes

Hours per week:
30

Type of contract:
Permanent

Closing date for applications:
10/05/2024

Closing time:
10:00

Interview date:
17/05/2024

Link to job pack for application:

https://docs.google.com/document/d/1exb1YDyljHoZrdT2AEl_fcy5kKJKEbab2vk1sVXV9I0/edit Google Doc

We are looking for an enthusiastic individual to join our growing organisation, The role of Macmillan Benefits Caseworker will involve:

  • Advising and assisting Macmillan clients to ensure they receive their full benefit entitlements and refer on for additional assistance where appropriate
  • Assisting clients in making benefit claims, including form-filling for disability benefits
  • Negotiation with the DWP/HMRC in relation to existing benefit claims
  • Maintaining and managing a client caseload
  • Support with challenging benefit decisions including appeals representation up to and including tribunal stage
  • Liaising with other Local Citizens Advice Offices, Macmillan Cancer support advisers, cancer nurse specialists and other partners to enhance the quality of service.
  • The successful candidate must hold a valid UK driving licence and be willing to work across East Lancashire
  • Completing face-to-face and telephone appointments with clients including outreaches in a Hospital Setting and Home Visits.

Please contact the Business Delivery Manager via paul.steer@cael.org.uk for more details.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.