Generalist Adviser/Caseworker (Trainee Considered)

Position: Generalist Adviser/Caseworker (Trainee Considered)

Location: Westminster

Closing date: 03 May 2024

Job title:
Generalist Adviser/Caseworker (Trainee Considered)

Location:
Westminster

Salary:
£29,925 - £33,470 (depending on qualification)

Salary pro rata:
No

London allowance:
No

Hours per week:
35

Type of contract:
Fixed term

End date of contract:
03/05/2025

Closing date for applications:
03/05/2024

Closing time:
17:00

Link to job pack for application:
https://www.westminstercab.org.uk/job/generalist-adviser-caseworker-trainee-considered/

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.

As a Generalist Adviser/Caseworker, you will be part of a dedicated team helping in the delivery of advice and casework on full range of advice enquiry areas in particular welfare benefits and housing. You will also be undertaking casework support for vulnerable clients including acting on their behalf with third parties.

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with diverse range of people including vulnerable clients. You will be committed to developing your skills and happy to work flexibly, including from home, since we offer advice services on the phone, via digital technologies and face to face. While we are based near Royal Oak station the role will also include working from community settings including Food Banks across Westminster.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally and your career within the organisation. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible working environment where you can work some days from home.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.