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Trainee Generalist Adviser

Position: Trainee Generalist Adviser

Location: Plymouth

Closing date: 03 May 2024

Role details

Job title:
Trainee Generalist Adviser


£24,300 per annum (scale: £24,300 to £27,494.61 per annum)

Salary pro rata:

London allowance:

Hours per week:

Type of contract:

Closing date for applications:

Closing time:

Link to job pack for application:

Plymouth City Council has commissioned Citizens Advice Plymouth to deliver an income maximisation campaign across the city. The service provides face to face advice within our office, via outreach locations across Plymouth, on the phone, and digitally. It’s a varied role - you will be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants and income maximisation but also covering debt, consumer, employment, family, housing, and immigration. You will deliver quality advice to clients through 10 appointments per week, either face to face or over the telephone.

There is no average appointment – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment, to provide the best possible service to people across Plymouth. The role is primarily office based work with some outreach work completed at locations in the Plymouth area. This is not a hybrid working role.

The start date for this role is 25th June 2024, with interviews planned for week commencing 13th May 2024. Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 7 week training period from 25th June and you must be available for the full 7 week training period (no annual leave will be authorised for these weeks).

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.