Telephone Debt & Energy Adviser

Position: Telephone Debt & Energy Adviser

Location: Plymouth

Closing date: 08 May 2024

Job title:
Telephone Debt & Energy Adviser

Location:
Plymouth

Salary:
£24,300 per annum

Salary pro rata:
No

Hours per week:
37

Type of contract:
Permanent

Closing date for applications:
08/05/2024

Closing time:
09:00

Link to job pack for application:

https://citizensadviceplymouth.org.uk/2024/02/01/telephone-debt-energy-adviser-2/

We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?

This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

The start date for this role is 25th June 2024, with interviews likely to be w/c Monday 13th May 2024

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.