Advice Session Supervisor/Caseworker

Position: Advice Session Supervisor/Caseworker

Location: Citizens Advice Leighton Linslade

Closing date: 15 May 2024

Job title:
Advice Session Supervisor/Caseworker

Location:
Citizens Advice Leighton Linslade

Salary:
Trainee: c £24,000; Experienced c £28,000 (per annum FTE)

Salary pro rata:
Yes

London allowance:
No

Hours per week:
35

Type of contract:
Permanent

Closing date for applications:
15/05/2024

Email address that candidates can contact for more information:

admin@llcab.org.uk

Citizens Advice Leighton-Linslade (CALL) is looking to for a full-time Session Supervisor / Caseworker to join our lively and supportive team in the centre of the vibrant market town of Leighton Buzzard. Your principal role will be to manage and co-ordinate the activities of our advice sessions effectively although there will also be the need from time to time to pick up a case load of more vulnerable clients who need more comprehensive support. You will be reporting to our Advice Services Manager and be expected to supervise and monitor the quality of advice being given by both staff and volunteers. You’ll also work closely with other staff to support the training and development of volunteers and promote our work in the local community.

Ideally you will have recent experience of supervising advice within Citizens Advice but if you are experienced in the welfare benefits/housing advice sector then there will be the opportunity to train into the role. We are also looking for people who have a compassionate and patient attitude and willingness to adopt the aims and principles of Citizens Advice in general and CALL in particular. You will have excellent written and verbal communication skills, the ability to use a range of IT systems and accurate case recording skills.

For further information and to request the job application pack, please email admin@llcab.org.uk or telephone our office on 01525 374589.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.