Food Bank Adviser

Position: Food Bank Adviser

Location: Norwich

Closing date: 17 May 2024

Job title:
Food Bank Adviser

Location:
Norwich

Salary:
£24,301.20

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37

Type of contract:
Permanent:

Closing date for applications:
17/05/1014

Link to job pack for application:
https://www.ncab.org.uk/work-for-us

You will collaborate with the Norwich Foodbanks and other teams to tackle underlying causes of poverty and hardships by providing accredited advice based on the individual client’s needs. This may also include some limited casework. The Food Bank Advisor will also train and support volunteers. We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence.

Main Responsibilities:

• Ensure all advice complies with the organisation’s Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR

• Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.

• Ensure feedback is obtained from users of the service

• Produce reports, case studies and feedback for key stakeholders including funders and partner agencies

• Collaborate with colleagues in NCA, Trussell Trust, and partner agencies to ensure the service availability

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.