Gateway Assessor

Position: Gateway Assessor

Location: Southwark

Closing date: 07 May 2024

Job title:
Gateway Assessor

Location:
Southwark

Salary:
NJC Scale 2 - £26,662 to £27,039 per annum

Salary pro rata:
No

London allowance:
Yes

Hours per week:
Full-time – 35 hours per week

Type of contract:
Permanent

Closing date for applications:
07/05/2024

Closing time:
09:00

Interview date:
09/05/2024

Link to job pack for application:
https://www.citizensadvicesouthwark.org.uk/join-us/paid-roles/

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance.

You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.

• An understanding of the main enquiry issues involved in assessing clients' problems

• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.