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County Supervisor

Position: County Supervisor

Location: Coalville

Closing date: 02 June 2024

Role details

Job title:
County Supervisor

Location:
Coalville

Salary:
£26,421 per annum (upon successful completion of probationary period, the salary will be reviewed in line with our internal processes)

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

Closing date for applications:
02/06/2024

Closing time:
23:59

Interview date:
11/06/2024

Link to job pack for application and more information:

https://citizensadviceleicestershire.org/county-supervisor-may-2024/

 About the role:
If you want to make a positive difference in your community, this role is for you. As a County Supervisor, you’ll directly lead and support our team. You’ll ensure that clients receive excellent advice services that meet Citizens Advice standards. The main purpose of the role: Oversee advice sessions/projects: ensure we’re meeting client needs and reaching our goals. Support team development: monitor performance and provide feedback to help staff and volunteers grow. Maintain quality standards: check cases, offer support, and work to keep our advice top-notch. Gather insights: collect data and prepare reports to help us understand our clients better. 

About you:
You’re passionate about helping others and want to create a welcoming, supportive work environment. You’re also a good communicator, an approachable leader and enjoy helping people reach their potential.

To be successful in this role, you will:

  • Communicate effectively: express yourself clearly in writing, in person and over the phone.
  • Manage your time well: handle multiple tasks, set priorities and meet deadlines.
  • Connect with people: build positive relationships and work effectively within a team.
  • Motivate and inspire: guide and encourage staff and volunteers to do their best work.

To apply please read the full job description and person specification and application guidance notices. This role is subject to a basic DBS check. Citizens Advice is committed to diversity and inclusion.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.