Job title:
County Supervisor
Location:
1 post based in Coalville and 1 post in Hinckley, with travel across a range of locations
Salary:
£26,421 per annum
Salary pro rata:
No
Hours per week:
37
Type of contract:
Permanent
Closing date for applications:
30/04/2024
Closing time:
23:59
Interview date:
14/05/2024
Link to job pack for application:
https://citizensadviceleicestershire.org/county-supervisor-april-2024/
If you want to make a positive difference in your community, this role is for you.
As a County Supervisor, you’ll directly lead and support our team. You’ll ensure that clients receive excellent advice services that meet Citizens Advice standards.
The main purpose of the role:
- Oversee advice sessions/projects: ensure we’re meeting client needs and reaching our goals.
- Team development: monitor performance and provide feedback to help staff and volunteers grow.
- Maintain quality standards: check cases, offer support, and work to keep our advice top-notch.
- Gather insights: collect data and prepare reports to help us understand our clients better.
About you: You’re passionate about helping others and want to create a welcoming, supportive work environment. You’re also a good communicator, an approachable leader and enjoy helping people reach their potential.
To be successful in this role, you will:
- Communicate effectively: express yourself clearly in writing, in person and over the phone.
- Manage your time well: handle multiple tasks, set priorities and meet deadlines
- Connect with people: build positive relationships and work effectively within a team.
- Motivate and inspire: guide and encourage staff and volunteers to do their best work.
This role is subject to a basic DBS check. Citizens Advice is committed to diversity and inclusion.
We welcome applications from all sections of the community.